FREQUENTLY ASKED QUESTIONS

General FAQs

  • I believe personal styling is extremely personal. Clothes have a major impact on your daily life and in order for it to be sustainable, it’s important for me to know your goals. Before we begin any service, please book a free discovery call where we can dive a bit deeper into what some of your main frustrations are and how I can help. Following our discussion we can mutually decide if a Reoutfit aligns with your needs.

    I love styling women and giving you confidence back through clothes, but also encourage the sessions to be a collaborative approach. love working with clients who are open-minded and excited to explore fresh styles, unique brands, and hidden gems. My goal is to strike the perfect balance—pushing style boundaries just enough to inspire, while keeping you comfortably in your element.

  • No. My reasoning is simple: I don't believe in restricting your choices based on your skin tone or certain colors. Your preferences should be the main focus. If you love a color, wear it. If you don't, then don't.

    As an ex-merchandiser, my 15 years of retail experience as taught me that colors available in stores at any given time never include everyone’s color palates. They are driven by trend. Therefore you may be waiting seasons or years to get that exact swatch match. It's more crucial to find garments with the appropriate fit, fabrics, and cuts that align with your lifestyle and personality than to be concerned with a limited spectrum of colors. If color analysis is something you're specifically seeking, I recommend seeking out a more traditional image consultant who offers that service.

  • For a Full Reoutfit, a budget of $5,000 SGD or more allows for the most flexibility and the best results. However, I've successfully created wardrobes with smaller budgets too. The key is that we're on the same page about building a functional, wearable wardrobe rather than always chasing new pieces.

    Quality pieces generally range from $200 to $800 each in the contemporary market, while luxury items typically start around $800 and up. For clients who lean toward luxury pieces or fine jewelry, a higher budget may be necessary to achieve the desired look. I carefully curate a blend of contemporary, luxury, and budget-friendly pieces tailored to each client’s budget, with a focus on delivering the most elevated options for your investment.

    My approach prioritizes purchasing items that are high-quality and versatile, rather than focusing on quantity. This shift encourages moving away from “how many pieces” to a more curated, thoughtful approach rooted in quality and price-per-wear value. When you invest in better-quality clothes, they become pieces you’ll want to reach for time and again.

    If your primary focus is only to procure fast fashion brands like Zara, H&M, Mango, or Sezane, I may not be the best fit. While exceptions can be made for purposeful items that complement your wardrobe, I don’t source from brands like SHEIN, Temu, Fashion Nova, or ASOS. Additionally, I’m a big believer in preloved pieces at any budget level, even luxury, and I’m happy to incorporate them into our work together if you’re open to adding this sustainable option to your wardrobe.

    We have experience accommodating budgets ranging from an average of $200 SGD per item up to a total spend of $70K+ SGD, and everything in-between.

  • YES! If you really dislike shopping or are short on time, The Premier Full Reoutfit package was created just for you! Read here for more details.

    For Full Reoutfit clients:

    • I encourage you to come shopping with me in person, even if you prefer to purchase everything online later. I promise to make it as painless as possible. It is important from a sustainability standpoint to try certain cuts and styles out on your body.

    • If you struggle to shop online please let me know, we can help guide you through sizing and returns. We suggest a lot of online retailers with very easy returns process and highly recommend being open-minded to online as Singapore & Hong Kong does not have the variety of contemporary-luxury price points and sizes.

  • The Reoutfitter Ptd Ltd accepts all credit cards, PayPal or PayNow for service invoices.

    Full Reoutfit clients are responsible for purchasing clothing either in-store or online. For online orders, please use the provided link in your Remix. All purchases, whether online or in-store, are the client’s responsibility, and returns must adhere to the vendor’s policies. The Reoutfitter Pte Ltd cannot be held accountable for missed return windows or any associated return fees.

    Premier Reoutfit clients will be provided with a credit card authorization form, enabling The Reoutfitter to make purchases on their behalf. While we will assist with returns to meet required deadlines, clients are responsible for any associated return fees. This minimal try-on fee is designed to ensure optimal results with convenience and ease.

  • I firmly believe tailoring and alterations are key to changing your relationship with clothes and fit. Not any one garment is made to fit everyone perfectly! Therefore we ask our clients to build in a budget for alterations. Clients are responsible for covering tailoring fees, which range from $10 to $150 SGD per garment, depending on the scope of work. These fees are to be paid directly to the tailor, with all responsibilities and agreements remaining between the client and the tailor.

Scheduling FAQs

  • Dates may fill up weeks or even months in advance, so I recommend booking early and securing your Reoutfit with a 50% deposit. Once a deposit is received, you’ll also be added to a waitlist in case of any cancellations.

    Appointments for sessions are available on weekdays, with options for sessions from morning blocks (9am-1pm or 10am-2pm) or afternoons (12pm-4pm or 1pm-5pm) with a lunch break included if needed.

  • Closet Reoutfits usually last 4 hours, while Full Reoutfits are broken into two main sessions of an average 3-5 hours each. Additional hours are available if needed, with a premium charge for larger wardrobes. Timing is customizable, depending on your wardrobe size and preferences.

    Virtual Reoutfit session timings are not customizable and additional time requested will be chargeable at retainer rates.

  • A 50% non-refundable deposit is required to secure all Reoutfit bookings. 

    In-Person Reoutfits and Virtual Reoutfits 

    Rescheduling/Postponement: We understand life happens and can accomodate up to 3 rescheduling of sessions in the occurrence of life or work events. Any meetings rescheduled after 3 times will be subject to a $300 fee. Any change in service fees from an extended postponement period may be subject to apply.

    Premier Reoutfit fitting dates that need to be rescheduled may result in all orders being returned to make return windows and forfeiting a fitting: please ensure you notify me as soon as possible for any changes and communicate your availability with us especially during the “ordering” period.

    Cancellations: Client must immediately notify Stylist if Client wishes to cancel Stylist’s Services, via email only to sera@thereoutfitter.com. Deposits are non-refundable.
     

    Virtual Restyle

    The Virtual Restyle session fees are due in full at time of booking. Fees are non-refundable in the case of cancellations. Rescheduling of a session is required 48 hours in advance via email and up to 3 times, after which the service will be terminated with no refunds given.

Other FAQ’s

  • I love collaborating with other businesses, organizations or private individuals who share a similar mission of promoting sustainable fashion practices.

    Previous speaking engagements:

    • AWA Speaker’s Lunch

    • Zerrin Talks @ Boutique Fairs

    • Greenhouse Panel Talks: Do We Need to Break Up with Fast Fashion? @ New Bahru

    Previous store styling events:

    • SSEW x Style Tribute Styling Event

    • One Soul Many Stories

    • Huntstreet SG

    I have previously also helped:

    • Host private clothing swap parties

    • Private parties: shopping and on-the-spot stylist advice at stores

    • Private in-home preloved resale - helping clients resell their designer pieces

    Please note my schedule gives priority to Reoutfit clients, and my schedule fills up typically months in advance. Reach out as soon as possible!

    For my rates & availability please contact me.

  • Yes, absolutely! Please contact me to discuss details and adjusted rates.

  • As of October 2024 we are pausing on our preloved online store operations to focus fully on our core business of personal styling. Reoutfit clients will have be given resources and guidance on where best to offload excess. We have plans to stay involved with circular fashion in other ways, sign up for our newsletter for updates.

    In the meantime, please explore our other resources.

Additional Questions?

CONTACT ME